pak44 Privacy Policy – How We Protect Your Personal Data

This Privacy Policy explains how pak44 collects, uses, stores and protects personal data when you use the platform — including the website, casino games, sports betting features, deposit and withdrawal services and any promotional features.

By registering on pak44 or continuing to use the platform, you acknowledge that you have read and understood this policy. If you do not agree with how your data is handled as described here, please discontinue use and contact support to close your account.

We take data privacy seriously — not just as a legal matter, but because your trust is what makes pak44 work. Pakistani players share personal and financial information when they register and transact on the platform, and we handle that information with care.

pak44 collects data in the following categories, depending on how you interact with the platform:

Registration data — when you create your account:

• Full name as it appears on your CNIC or government-issued ID
• Date of birth (to verify you are 18 or older)
• Mobile number (used for account verification and communication)
• Email address
• Password (stored in hashed/encrypted form — we cannot read your password)

Identity verification data — when you request a withdrawal or when verification is required:

• CNIC number or copy of a valid government-issued photo ID
• Selfie or photograph for document matching in some cases

Payment data — when you deposit or withdraw:

• JazzCash or Easypaisa account number
• Bank account IBAN (for IBFT withdrawals)
• Transaction reference numbers

Usage and activity data — automatically collected during your sessions:

• IP address and approximate location
• Device type, browser type and operating system
• Pages visited, games played, bets placed and session duration
• Deposit and withdrawal history

The data pak44 collects is used for the following purposes:

We do not use your data for automated decision-making that produces significant legal effects, beyond fraud detection systems that flag accounts for human review.

pak44 processes your personal data on the following legal grounds:

• Contract performance: Processing your account registration, deposits, withdrawals, bets and casino activity is necessary to provide the services you have agreed to use.
• Legitimate interests: Fraud detection, platform security, account monitoring and improving the service are conducted in our and your legitimate interest.
• Legal obligation: Certain data must be retained and may be disclosed to authorities where required by applicable law.
• Consent: Where we send optional marketing communications, we rely on your consent and provide an opt-out mechanism at any time.

When you make a deposit or request a withdrawal on pak44 using JazzCash, Easypaisa, Raast or Bank Transfer, your payment information is processed through the respective third-party payment provider. pak44 does not store full payment credentials — we retain only the transaction reference and the account identifier (such as the last few digits of your mobile number) necessary to process the payment and match it to your account.

Identity verification is required before withdrawals are processed. This involves matching the name on your pak44 account against a government-issued ID. Verification documents are handled securely and are not accessible beyond the verification and compliance team.

pak44 does not sell personal data to third parties. Your data may be shared in the following limited and controlled circumstances:

• Payment processors: JazzCash, Easypaisa, bank networks and card processors receive the payment data required to complete transactions you initiate.
• Identity verification providers: Third-party KYC services may receive your ID documents to complete the verification process.
• Game studios: Casino game providers receive a player session token and bet activity to run the game. They do not receive your name, CNIC or payment details.
• Legal authorities: If required by applicable law, regulation or lawful legal process, pak44 may disclose account and transaction data to relevant authorities.
• Fraud prevention services: Anonymised or pseudonymised data may be shared with fraud detection platforms to protect the integrity of the platform.

All third parties with whom data is shared are required to handle it in accordance with their own privacy policies and applicable data protection standards. We do not share data with advertisers or unrelated commercial third parties.

pak44 uses cookies and similar technologies when you access the platform through a browser. These serve the following purposes:

• Essential cookies: Required for the platform to function — keeping you logged in, remembering your game preferences and maintaining session state. These cannot be disabled without breaking core functionality.
• Analytics cookies: Used to understand how players navigate the platform — which sections are most visited, where users drop off, and how performance can be improved. This data is aggregated and anonymised.
• Security cookies: Help detect unusual access patterns and potential fraud attempts.

When you first visit pak44 you will be presented with a cookie consent notice. You can manage non-essential cookie preferences through this notice or through your browser settings. Disabling essential cookies will affect your ability to use the platform.

pak44 retains personal data for as long as is necessary for the purposes it was collected, or as required by law. Specific retention periods are as follows:

• Account data: Retained for the duration of your account and for a reasonable period after closure to handle any disputes or legal claims.
• Transaction records: Financial records including deposits, withdrawals and bet history are retained for a minimum of five years to comply with financial record-keeping requirements.
• Identity verification documents: Retained for as long as the account is active and for a period after closure as required by applicable compliance obligations.
• Support communications: Chat logs and support tickets are retained for 12 months by default.
• Session and usage data: Retained in anonymised form for platform analytics; identifiable session logs are deleted on a rolling basis.

When data is no longer needed and there is no legal reason to retain it, it is securely deleted from our systems.

As a pak44 account holder, you have the following rights regarding your personal data:

• Access: You can request a copy of the personal data pak44 holds about you.
• Correction: If any information held is inaccurate or outdated, you can ask for it to be corrected. Some corrections (such as name changes) may require supporting documentation.
• Deletion: You can request that your data be deleted. This is subject to legal retention requirements — financial transaction records, for example, must be retained regardless of deletion requests.
• Objection to processing: You can object to data being used for optional purposes such as marketing communications.
• Data portability: You can request your account data in a structured, machine-readable format.
• Withdrawal of consent: Where processing is based on consent (such as marketing emails), you can withdraw that consent at any time.

To exercise any of these rights, contact pak44 support through the channels listed on the FAQ page. We will respond within a reasonable timeframe and no later than 30 days from receiving your request.

pak44 is strictly for adults aged 18 years and above. We do not knowingly collect personal data from anyone under the age of 18. If a minor has registered for an account, their parent or guardian should contact pak44 support immediately so the account can be closed and data removed.

During registration, users are required to confirm their date of birth. Identity verification checks are used to confirm age where required. pak44 takes the protection of minors seriously and considers underage access to be a serious breach of our Terms and Conditions. See the Responsible Gaming page for more information on age-related safeguards.

pak44 implements a range of technical and procedural security measures to protect personal data from unauthorised access, loss or misuse:

• SSL/TLS encryption on all data transmitted between your browser and our servers
• Passwords stored using industry-standard one-way hashing — pak44 staff cannot see your password
• Two-factor authentication (2FA) available for all accounts and strongly recommended
• Role-based access controls limiting which staff can access which categories of personal data
• Automated monitoring for unusual login attempts, IP anomalies and suspicious activity
• Regular internal security reviews of data handling processes

Despite these measures, no online platform can guarantee absolute security. If you become aware of any security concern related to your pak44 account, contact support immediately. You are also encouraged to enable 2FA and use a strong, unique password that you don't reuse elsewhere.

pak44 may update this Privacy Policy from time to time to reflect changes in how we handle data, improvements to the platform, or changes in applicable requirements. When we make meaningful changes, we will update the "Last updated" date at the top of this page.

For significant changes that affect how your data is used, we will notify registered players via email or through an on-platform notification. Your continued use of pak44 after a policy update constitutes your acknowledgement of the revised policy.

We recommend reviewing this page periodically — particularly if you update your account, add a new payment method or change how you interact with the platform.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information is being handled, please reach out to the pak44 support team.

You can find contact options, response times and frequently asked data questions on the FAQ page. Our support team handles data-related queries with priority and will acknowledge your request within 3 business days.

For general account queries, payment issues or betting questions, the same support channels apply. We aim to resolve all player concerns promptly and transparently.